Based in Central London, Labyrinth Technology has been a leading company providing IT support in London Bridge for 20 years. As a local company with historical links to London, we understand the needs of the various businesses located in the area. We provide a top-class business IT service in London Bridge, helping businesses navigate the maze of modern IT.
Labyrinth’s IT Support service is designed to be all-inclusive. That means that all your support requirements are covered with one fixed monthly cost. Our friendly team will act as an extension to your own, ensuring your systems are always maintained and secure.
At Labyrinth Technology, we fully recognise the pivotal role of IT in the smooth functioning of your business. Our commitment is not just to address IT issues as they occur, but to do so with minimal disruption to your daily business operations. Understanding that IT challenges can arise unexpectedly, our goal is to provide swift and effective solutions, ensuring that these challenges have little to no impact on your routine activities.
Central to our responsive IT support is our Service Desk, serving as the core of our assistance and support system. We pride ourselves on our rapid response time, with an average call answer time of just 12 seconds. This impressive responsiveness reflects our dedication to providing exceptional customer service and our understanding of the urgency and potential impact of IT issues on your business.
Our team is well-equipped with the necessary expertise and tools to handle a broad spectrum of IT challenges. Whether you’re facing a minor glitch or a complex problem, our approach is consistently thorough, efficient, and solution-focused. We concentrate not only on resolving the immediate issue but also on diagnosing and addressing the underlying cause, thereby preventing future occurrences.
We understand that immediate resolution is not always possible for every issue. In such cases, we prioritise clear and continuous communication, keeping you fully informed about the status of your IT concerns. Our aim is to restore your systems to full functionality as quickly as possible, reducing downtime and enabling the seamless continuation of your business operations.
Our Managed IT Support service is accredited by some of the world’s leading IT vendors, such as Microsoft, WatchGuard, Dell, ConnectWise and CyberTec, and since 2001 we are proud to have made a difference to small and medium sized businesses in London Bridge by providing the technology, affordability and service our clients demand and deserve.
Our strategic partnerships with these renowned IT giants are pivotal in our ability to offer advanced, cutting-edge technology solutions. We are acutely aware of the unique challenges and needs faced by small and medium-sized businesses in London Bridge. Our IT support is not a generic service; it’s a bespoke solution, tailored to surpass the specific needs of each business we partner with.
We train our team to demystify complex technical concepts, explaining them in straightforward English. This approach ensures that you have a comprehensive understanding of our services and solutions, free from the confusion of technical jargon. Our commitment to clear communication is fundamental to our mission of making sophisticated technology accessible and comprehensible to all our clients, regardless of their level of technical expertise.
Transparency is another cornerstone of our approach. Building trust through open and honest communication is crucial to us. We steer clear of entangling our clients in lengthy, complex contracts. Instead, we choose to foster trust through the quality of our services and our unwavering dedication to meeting your needs. Moreover, we are committed to responding within agreed timeframes, ensuring that your business operations continue to run smoothly and efficiently, without unnecessary interruptions. And we will never oversell as we always work on the principle of ‘best advice’.
Don’t let technology challenges slow you down. Join the numerous satisfied businesses in London that have already elevated their IT capabilities with Labyrinth Technology. Contact us today to discuss how our customised, proactive IT solutions can drive your business forward.
We always ensure that the capacity of our support team is capable of completing our required deliverables on time, even during the most trying of times. At no point should there be any delays in our service delivery, and the fact is that we usually exceed agreed SLA’s. Our business is built around customer satisfaction and recommendations, and we have put our money where our mouth is by only asking our clients for a 30-day commitment at all times. because of this, we have to deliver the highest quality service to the SLA’s we have promised to our clients. If for some reason you have cause to be dissatisfied with our service we will always look to rectify the situation as quickly as possible, with you safe in the knowledge you are not tied into a long term contract.
Yes, totally. We want to be your support partner and not make you surrender any control of your day to day business processes. In actual fact we want to empower your business by taking over the time-consuming responsibilities of IT support, allowing you to focus on what matters most to you; your business.
No, it’s simple. We conduct an in-depth analysis of your business, its processes and procedures, and also work with you and (if necessary) the incumbent supplier to review any current issues and carry out any work to address legacy issues Our tried and tested transition processes and methodology is designed to minimise the risk to you when changing to Labyrinth Technology as your trusted MSP.
Many of our competitors will offer an “introductory promotion” for new clients, giving a trial period of one month when you sign up for 12 months or more. We don’t need to do that because you are never committed to our services for more than 30 days anyway as we work on rolling contracts as opposed to long term commitments. So if you are not happy with our service after a month you simply walk away. It’s as simple and transparent as that.
It’s very simple. You are NEVER committed to us for longer than 30 days at a time. All the standard cooling off periods are available, but after that there is no need to worry about being stuck with a contract you don’t want. 30 days, no more.
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Empowering London Businesses with Efficient IT Solutions to Save Time and Stay Ahead of the Competition.
