Labyrinth Technology Service Portal

Our service portal can be accessed via https://portal.labyrinthit.com. We encourage all users to use the portal to report new Support Incidents and raise other requests.

For New Starters and Leavers requests, you must use the service portal.

Activating your Service Portal Account

• When your user is created in our helpdesk portal, you will receive a welcome email. Click on the long link to set your password

• Enter your email address and desired password

• Re-enter your new password and click Submit
• Click the link to return to https://portal.labyrinthit.com

Signing into your Service Portal Account

• Go to https://portal.labyrinthit.com
• Enter your email address and password

You can tick the box to ‘Remember me’ providing you are logged into a computer with your own unique user account.

Setting up Two Factor Authentication

We strongly recommend that you set up two factor authentication for you account.

• Log in to https://portal.labyrinthit.com
• Click on the icon with your initials in the top right and click ‘Passwords and Security’

• Click on ‘Two Factor Authentication’
• Click ‘Enable Two-Factor Authentication’
• Click ‘Add Authenticator App’ and follow the steps on screen to configure

How to Reset your Password

• Go to https://portal.labyrinthit.com
• Enter your email address and password
• Click the ‘Forgotten password?’ link

• Enter your email address when prompted
• An email will be sent to you with a link to reset your password

How to use the Service Portal

	Click on this to report a new Support Incident (e.g., a technical issue)
	Click on this to raise a Service or Product request, such as a new starter, leaver, or access request.
	Click here to view and update your tickets. You can send and view responses here
	Here you will find some self-help guides. Our client knowledgebase will always be a work in progress, so be sure to check it out in the future! We are always looking for new ideas for our client knowledgebase. Please submit any ideas you have to [email protected]. It is also possible for us to create articles which are only visible to your company
	You will be able to view and accept any quotations pending your approval here, although you will also be sent an email with links to approve or reject quotations and access requests
	Any reports which you have asked us to set up will be visible here