In two reports in 2020 (“Giving and Covid-19” and “Charity Landscape 2020”) the Charities Aid Foundation highlighted that “cashless donations have increased substantially” and “a third of charity leaders are increasingly adopting online fundraising”

So technology, and keeping pace with it, is going to be an important concern for third sector organisations. This was highlighted by the fact that the Charity Landscape report states that 77% of charity leaders believe that “technological change is relevant to their organisation”. 

If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.

Michael O’Dwyer

The Brewers' Company

But that technology is not just about fundraising and running a charity’s business operations. GDPR changed the way organisations, third sector included, had to think about confidential donor data, and as more fundraising moves online, charities have become the target of cybercriminals.

According to Ecclesiastical Insurance, a third of charities were the victim of a cyber attack in 2020, but at the same time reported that just half (52%) actually have a cybersecurity plan in place. As technology advances and plays a more prominent role in society organisations in the third sector must react and adapt to these changes.

 

Labyrinth Technology can help you understand your challenges, your options and the solutions that are available to deliver quality IT for a charity or social enterprise. 

We always work on the principle of ‘best advice’, and to ensure that you know we mean what we say, we will never make you sign up for longer than a 30-day rolling commitment. If you aren’t happy, you can easily move on. Our aim is to guide you through the maze of modern IT by providing proactive, honest, and efficient service, so get in touch today to discuss your requirements for third sector IT Support in London. 

Get in touch

Contact Us for Expert Charity IT Support in London

Our approachable staff will use plain English and not confuse you with technical jargon. We will never make you sign a long contract and we guarantee to respond within an agreed timeframe. And we will never oversell and will always work on the principle of ‘best advice’.

FAQ

IT Support is a general term used to describe any assistance which is provided to organisations which (usually) don’t have an in-house IT department by external, 3rd party suppliers. This can be in the form of “Managed IT Support” (effectively a full time presence provided on a contract basis), provided by a Managed Service Provider, or just specific services which are required on an ad hoc project basis. The nature of the service provided can vary depending on the needs of the client (cloud, windows, hardware, or even communications.

Maintaining a good IT resource can be time consuming, resource intensive and expensive, especially when you have a business to run. because of the specialist nature that IT can involve, business need to ensure their IT staff are up to date with the latest technologies and this usually involves training, which comes at a cost. In addition, staff turnover means a need to recruit, which is a similar drain on your precious resources. By outsourcing your IT support, you are get a guaranteed team of experienced, skilled and professional staff with a wealth of knowledge to manage your IT. And because training, recruitment etc for that team is the purview of the IT support firm, your costs are reduced.

Someone once said that a computer only gives the correct result if the right data has been programmed in, and it’s the same with IT support. We believe that conducting an in-depth analysis of your business, its processes and procedures is essential to delivering a quality support service. We will work with you and the incumbent supplier to review any current issues and carry out any work to address legacy issues, leaving our clients with improved performance and greater reliability. Our tried and tested transition processes and methodology is designed to minimise the risk to you when changing to Labyrinth Technology as your trusted MSP.

We have partnerships with major suppliers such as Microsoft, Watchguard, Dell and so on, and as such we can offer both the hardware and software necessary to deliver the support, services and solutions you need to run your business. We aim to be the single point of contact for supplying these products and services, as well as taking on the responsibility of managing these assets once in place. However, this is not a mandatory requirement. Our clients are free to source and purchase their own hardware and software if preferred, and Labyrinth Technology is always on hand to offer as much (or as little) advice to help them decide what options suit their business.

As we always try to make clear, Labyrinth Technology provides IT support to our clients so that they no longer need to waste time dealing with IT problems. Instead, they can focus on making their businesses succeed. And as they succeed they do so confident that our services are fully scalable. We regularly review the service provided to our clients, both through data gathered from our best in class monitoring systems, as well as meetings with our customers. We can easily amend the products and services applicable to the contract, or can even move a client to entirely new support package.

The short answer is that we are putting our money where our mouth is by only asking clients to make a 30 day commitment. We don’t believe that we need to tie clients in to long term, multi-year contracts, but instead focus all of our efforts in delivering the highest standards of customer service. We want our clients to WANT to stay with, not have to stay with us. We are confident that after more than 20 years providing IT support to London’s businesses that our experience, technical proficiency and quality of service makes us a desirable IT Support solutions provider. And we can demonstrate our credentials as all work is delivered to IS09001:2015 Quality Management standards.

Not a problem! Either your named Technical Account Manager or one of our product specialists are always available for visits when necessary. Which it will be depends on the issue, which could simply be for routine maintenance, specific support issues or ad-hoc projects. And we have regular review visits with all of our clients also.

Our services are primarily aimed at business located with their main offices in the Greater London area, but our services are available for multi-site clients with locations across the UK.

Yes, we have out-of-hours, extended hours and 24/7 support available, on an either inclusive or billable basis depending on the support package taken by our clients

We provide IT support in London to the following areas: City of London, Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.

The reality of today’s inter-connected world is that in today’s digital age technology is used to drive virtually every aspect of a business. Whether it is product development, project planning, accounting and finance, communications or HR, there is usually a keyboard being tapped or a mouse being clicked to facilitate a process. And when that technology fails, or even slows down, your business is seriously affected. So Labyrinth Technology aims to provide business IT support that delivers fast response times; the prevention of preventable faults; reduced system downtime; assurance that your business is using the best equipment and software; reduced cost; time for management and staff to focus your core business goals and objectives

Outsourced IT support in London is not as expensive as you might think. When compared with hiring an IT team it certainly provides better value for SME businesses. Try our Cost Calculator for a free instant quote.

Many businesses are reluctant to trust cloud storage solutions out of fear over data security. Labyrinth ensure that all cloud storage solutions that we recommend have robust data security controls in place and comply with all local data protection legislation. All solutions that Labyrinth recommend ensure that data in encrypted both is transit and at rest. Data will also typically be replicated in multiple locations to ensure business continuity.

Third Sector