Most end users do not like the prospect of change, and we don’t blame them. Change can be daunting, particularly when the change is high impact and a lot is at stake, or where users who have spent years getting used to systems in their current form. Unfortunately, the phrase ‘if it isn’t broken, don’t fix it’ is poor advice in the modern world of technology.

Businesses must evolve their systems to keep up with competitors, improve efficiency, information availability and adapt to cyber security risks. Through our decades of experience managing IT projects for businesses of all sizes we can help mitigate the risks involved in making changes, reassure your users, minimise downtime and relieve the stress from you.  

All projects are assigned a project manager regardless of size and managed in line with Prince2 and ITIL frameworks.  Every project we manage has a project plan regardless of size. For very small projects, this may be a schedule of works or a task list on the helpdesk ticket. For larger projects, this will be a full-scale project plan.  

We will explain things to your team in terms that they understand, keep you updated every step of the way and always consider user behavioural changes and training as part of our managed user adoption plans. We are ISO 9001 accredited and consider quality in everything we do. Whether you would like us to take full control of the project or work alongside an in-house IT team, we can help.  

Typical IT projects that we manage include:

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Our approachable staff will use plain English and not confuse you with technical jargon. We will never make you sign a long contract and we guarantee to respond within an agreed timeframe. And we will never oversell and will always work on the principle of ‘best advice’.

The main thing that makes Labyrinth Technology different from other providers is that we put our money where our mouth is. We don’t ask you to sign up to long term contracts over 1, 2 or 3 years, and then conduct a serious charm offensive 2 weeks before the end of the contract. Our clients are never committed to staying with us for more than 1 calendar month, as our contracts work on a 30-day rolling basis. We constantly have to strive to deliver the best customer service and support in the business, knowing that if we don’t we cannot force clients to stay. And the good news is that we don’t need to; our clients stay by choice, and not by contract!

We have partnerships with major suppliers such as Microsoft, Watchguard, Dell and so on, and as such we can offer both the hardware and software necessary to deliver the support, services and solutions you need to run your business. We aim to be the single point of contact for supplying these products and services, as well as taking on the responsibility of managing these assets once in place. However, this is not a mandatory requirement. Our clients are free to source and purchase their own hardware and software if preferred, and Labyrinth Technology is always on hand to offer as much (or as little) advice to help them decide what options suit their business.

Yes, that goes without saying. But we would stress that we always want to anticipate potential faults and resolve them before they become a serious issue. Patch or fix deployment will, if possible be done when the machine is not is unse, and system updates, the enhancement of security features and proactive procedures are always carried out to help eliminate data loss.