FAQ

Sometimes companies with an in-house IT function of some type may still benefit from partially outsourcing their requirement to an IT Support Partner, particularly if specialist knowledge, skills and experience is required.

A good IT support helps your business focus on its core business without having to use resources on IT issues. By providing a service that is always at least equal to an internal IT department, but at significant cost benefit, it helps your business to drive revenue, reduce costs, reduce risk and increase productivity. An IT Support company provides outsourced IT Support services to organisations across all industries, locations and sizes. A good IT Support partner will offer proactive support, technology advice and consultation, project management and 3rd party IT supplier management.

Labyrinth Technology has always operated on the basis of 4 key promises, and one of them is that we will never oversell and will always work on the principle of ‘best advice’. Our managed service plans are broken down into 5 levels, ranging from “micro”, for businesses with up to 4 users only, right through to our “Infinite” plan, designed to be the Rolls Royce of support plans. At each level there is a “minimum” service that is supplied, but products and services can be cherry-picked from higher plans if necessary (apart from Infinite, which is all-inclusive of ALL of our services). We will always recommend support package which is best for your business.

We have partnerships with major suppliers such as Microsoft, Watchguard, Dell and so on, and as such we can offer both the hardware and software necessary to deliver the support, services and solutions you need to run your business. We aim to be the single point of contact for supplying these products and services, as well as taking on the responsibility of managing these assets once in place. However, this is not a mandatory requirement. Our clients are free to source and purchase their own hardware and software if preferred, and Labyrinth Technology is always on hand to offer as much (or as little) advice to help them decide what options suit their business.

Our services are primarily aimed at business located with their main offices in the Greater London area, but our services are available for multi-site clients with locations across the UK.

The short answer is that we are putting our money where our mouth is by only asking clients to make a 30 day commitment. We don’t believe that we need to tie clients in to long term, multi-year contracts, but instead focus all of our efforts in delivering the highest standards of customer service. We want our clients to WANT to stay with, not have to stay with us. We are confident that after more than 20 years providing IT support to London’s businesses that our experience, technical proficiency and quality of service makes us a desirable IT Support solutions provider. And we can demonstrate our credentials as all work is delivered to IS09001:2015 Quality Management standards.

External IT support is a cost effective solution for businesses who would like the experience of their own IT department, without the cost of hiring one. This is particularly popular with SME businesses as the monthly cost is often based on the number of users or computers, this offers the flexibility to scale the service as your business grows.

Choosing an IT support company can be difficult, Labyrinth have put together a guide to help businesses choose the best fit for their business. Click here to download the guide!

Yes, using compatibility mode Windows 10 can run applications, no matter which windows operating system they were designed for. 

Many businesses are reluctant to trust cloud storage solutions out of fear over data security. Labyrinth ensure that all cloud storage solutions that we recommend have robust data security controls in place and comply with all local data protection legislation. All solutions that Labyrinth recommend ensure that data in encrypted both is transit and at rest. Data will also typically be replicated in multiple locations to ensure business continuity.

“Office 365” refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services), such as Lync web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive and Skype world minutes for home.

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