It is crucial that every business has a clear backup and disaster recovery strategy and plan. Labyrinth carry out a complete annual review of this for most of our Outsourced IT Support clients.
We work closely with a handful of vendors to deliver a wide range of backup and complete disaster recovery solutions for our clients.
Once we have worked with you to agree a backup strategy, disaster recovery plan and implemented the necessary solutions, we will monitor your backups. We can also schedule periodic restoration tests.
It is crucial to understand the difference between file synchronisation (which is not backup), backup and full disaster recovery solutions. Its also important to consider that systems like Microsoft 365 only include very basic backups which are built into the platform and not replicated to a third party. Microsoft’s terms and conditions are clear that you are responsible for your data and they recommend arranging your own backups.
We provide a Managed Disaster Recovery package which includes:
- An annual review of your backup and disaster recovery strategy
- An annual in-depth review of your disaster recovery plan alongside each of your departmental heads to ensure the needs of each department are considered
- An annual disaster recovery plan test, where will simulate a real disaster and test the effectiveness of the plan with nominated stakeholders from your business
- Management of the IT response to any major disasters (terms and conditions apply)
We can provide backup for the following
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Labyrinth Technology has always operated on the basis of 4 key promises, and one of them is that we will never oversell and will always work on the principle of ‘best advice’. Our managed service plans are broken down into 5 levels, ranging from “micro”, for businesses with up to 4 users only, right through to our “Infinite” plan, designed to be the Rolls Royce of support plans. At each level there is a “minimum” service that is supplied, but products and services can be cherry-picked from higher plans if necessary (apart from Infinite, which is all-inclusive of ALL of our services). We will always recommend support package which is best for your business.
Someone once said that a computer only gives the correct result if the right data has been programmed in, and it’s the same with IT support. We believe that conducting an in-depth analysis of your business, its processes and procedures is essential to delivering a quality support service. We will work with you and the incumbent supplier to review any current issues and carry out any work to address legacy issues, leaving our clients with improved performance and greater reliability. Our tried and tested transition processes and methodology is designed to minimise the risk to you when changing to Labyrinth Technology as your trusted MSP.
As we always try to make clear, Labyrinth Technology provides IT support to our clients so that they no longer need to waste time dealing with IT problems. Instead, they can focus on making their businesses succeed. And as they succeed they do so confident that our services are fully scalable. We regularly review the service provided to our clients, both through data gathered from our best in class monitoring systems, as well as meetings with our customers. We can easily amend the products and services applicable to the contract, or can even move a client to entirely new support package.
The short answer is that we are putting our money where our mouth is by only asking clients to make a 30 day commitment. We don’t believe that we need to tie clients in to long term, multi-year contracts, but instead focus all of our efforts in delivering the highest standards of customer service. We want our clients to WANT to stay with, not have to stay with us. We are confident that after more than 20 years providing IT support to London’s businesses that our experience, technical proficiency and quality of service makes us a desirable IT Support solutions provider. And we can demonstrate our credentials as all work is delivered to IS09001:2015 Quality Management standards.
Our services are primarily aimed at business located with their main offices in the Greater London area, but our services are available for multi-site clients with locations across the UK.
We provide IT support in London to the following areas: City of London, Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.
Yes, that goes without saying. But we would stress that we always want to anticipate potential faults and resolve them before they become a serious issue. Patch or fix deployment will, if possible be done when the machine is not is use, and system updates, the enhancement of security features and proactive procedures are always carried out to help eliminate data loss.
Through our managed security service plans we will look after the core elements of your cyber security systems and help fulfil the role of CISO (Chief Information Security Officer), giving you peace of mind that your data and systems are protected. Many of our managed security services are also bundled into our core Managed IT Support plans. We will recommend a plan that best fits your needs and budget, so whether you have 5 or 100+ employees we can deliver a managed security service that properly balances likelihood vs impact vs cost. We’ll assess the impact cyber crime might have on your business, and take every possible measure to prevent anyone falling victim to them, and deliver this by cyber security awareness programs, system updates, data backups, and being fully conversant with the latest known threats, risks and vulnerabilities. By doing this we will always be able to recommend and deliver the software and hardware necessary to reduce the potential for security breaches.
Many businesses are reluctant to trust cloud storage solutions out of fear over data security. Labyrinth ensure that all cloud storage solutions that we recommend have robust data security controls in place and comply with all local data protection legislation. All solutions that Labyrinth recommend ensure that data in encrypted both is transit and at rest. Data will also typically be replicated in multiple locations to ensure business continuity.