Microsoft SharePoint is a web-based collaboration platform with extensive capabilities. SharePoint is included with the vast majority of Microsoft 365 licenses starting from the Business Basic edition at only £3.80/month/user which also includes Email, Microsoft Office Online and Microsoft Teams.
With SharePoint already at the fingertips of most businesses using Microsoft 365, utilising it for file sharing, collaboration and presenting information is a no brainer for many organisations. Labyrinth have built SharePoint systems ranging from a single page and file repository to a comprehensive collection of sites with built-in automation, integrations and document management features for hundreds of users.
SharePoint has extensive integration opportunities with Microsoft 365 applications such as Microsoft Office, Microsoft Teams, Microsoft Project and Exchange. With the possibility of creating Microsoft Office 365 groups to seamlessly manage access to Microsoft Teams and SharePoint, and the ability to access the same files between the two applications; Microsoft Teams is the most common SharePoint integration that we implement.
SharePoint is built for businesses of all sizes and can be as simple or extensive as you need to meet your requirements. It is also extremely scalable and easy to update.
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A good IT support helps your business focus on its core business without having to use resources on IT issues. By providing a service that is always at least equal to an internal IT department, but at significant cost benefit, it helps your business to drive revenue, reduce costs, reduce risk and increase productivity. An IT Support company provides outsourced IT Support services to organisations across all industries, locations and sizes. A good IT Support partner will offer proactive support, technology advice and consultation, project management and 3rd party IT supplier management.
Labyrinth Technology has always operated on the basis of 4 key promises, and one of them is that we will never oversell and will always work on the principle of ‘best advice’. Our managed service plans are broken down into 5 levels, ranging from “micro”, for businesses with up to 4 users only, right through to our “Infinite” plan, designed to be the Rolls Royce of support plans. At each level there is a “minimum” service that is supplied, but products and services can be cherry-picked from higher plans if necessary (apart from Infinite, which is all-inclusive of ALL of our services). We will always recommend support package which is best for your business.
As we always try to make clear, Labyrinth Technology provides IT support to our clients so that they no longer need to waste time dealing with IT problems. Instead, they can focus on making their businesses succeed. And as they succeed they do so confident that our services are fully scalable. We regularly review the service provided to our clients, both through data gathered from our best in class monitoring systems, as well as meetings with our customers. We can easily amend the products and services applicable to the contract, or can even move a client to entirely new support package.
Our services are primarily aimed at business located with their main offices in the Greater London area, but our services are available for multi-site clients with locations across the UK.
We can answer that simply by providing you with the facts. In 2020 our keep performance indicators were; 15 Minute Average Ticket Response Time, 12 Second Average Answer Time for phone calls and a 5 hour average issue resolution time.
Yes, that goes without saying. But we would stress that we always want to anticipate potential faults and resolve them before they become a serious issue. Patch or fix deployment will, if possible be done when the machine is not is use, and system updates, the enhancement of security features and proactive procedures are always carried out to help eliminate data loss.
Data stored in the cloud can often be accessed easily, from anywhere in the world. Whist all cloud storage providers vary, they often offer a local desktop client which allows you to access your files from your computers document folder. They often also offer the ability to access frequently used files without the need for an internet connection.