Labyrinth has accounts with some of the biggest IT distributors in the UK and, therefore, we can supply most Hardware or Software that a business might need.

Of course, a lot of software is now subscription based. An example of this is, Microsoft 365, which provides the core business tools like Word and Excel. At Labyrinth we are Microsoft Silver Partners and we can supply, install, manage and support Microsoft 365 for your business.

We are also Adobe partners, so we can provide you with core creative software such as Creative Cloud. Please do call us with any software needs.

There is too much business hardware to mention here in one place. Businesses need computers, printers, routers, firewalls, switches, access points and more. We can provide it all, and with over twenty years’ experience in business IT, you can be sure that you will get nothing but friendly, knowledgeable advice from us.

We even have a special web store now for best-of-breed business IT hardware where you can find Watchguard Firewalls, UniFi Networking equipment and Dell laptops as well as lots of other essential hardware items for your business.

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Our approachable staff will use plain English and not confuse you with technical jargon. We will never make you sign a long contract and we guarantee to respond within an agreed timeframe. And we will never oversell and will always work on the principle of ‘best advice’.

Sometimes companies with an in-house IT function of some type may still benefit from partially outsourcing their requirement to an IT Support Partner, particularly if specialist knowledge, skills and experience is required.

Maintaining a good IT resource can be time consuming, resource intensive and expensive, especially when you have a business to run. because of the specialist nature that IT can involve, business need to ensure their IT staff are up to date with the latest technologies and this usually involves training, which comes at a cost. In addition, staff turnover means a need to recruit, which is a similar drain on your precious resources. By outsourcing your IT support, you are get a guaranteed team of experienced, skilled and professional staff with a wealth of knowledge to manage your IT. And because training, recruitment etc for that team is the purview of the IT support firm, your costs are reduced.

Each of our support plans comes with minimum response times and hours of coverage, and the higher the level of support, the better these are. However, more intensive SLA’s can be included in your package if required, and this will be discussed during initial consultations.

We have partnerships with major suppliers such as Microsoft, Watchguard, Dell and so on, and as such we can offer both the hardware and software necessary to deliver the support, services and solutions you need to run your business. We aim to be the single point of contact for supplying these products and services, as well as taking on the responsibility of managing these assets once in place. However, this is not a mandatory requirement. Our clients are free to source and purchase their own hardware and software if preferred, and Labyrinth Technology is always on hand to offer as much (or as little) advice to help them decide what options suit their business.

As we always try to make clear, Labyrinth Technology provides IT support to our clients so that they no longer need to waste time dealing with IT problems. Instead, they can focus on making their businesses succeed. And as they succeed they do so confident that our services are fully scalable. We regularly review the service provided to our clients, both through data gathered from our best in class monitoring systems, as well as meetings with our customers. We can easily amend the products and services applicable to the contract, or can even move a client to entirely new support package.

We can help with the move AND the security needed as well! We’ve helped businesses work in a more agile fashion, including supporting remote workers by ensuring an on-demand supply of computers, along with networking, Wi-Fi and cloud facilities, and the software needed to make sure your remote workforce remains productive, as well as totally secure. Indeed we recently carried out a project to dial in to all of the home Wi-Fi routers of a client’s staff to determine the strength of security in place.

Either call our support line, using the label attached to your device, email us at [email protected], or use the support portal available on our website.

Not a problem! Either your named Technical Account Manager or one of our product specialists are always available for visits when necessary. Which it will be depends on the issue, which could simply be for routine maintenance, specific support issues or ad-hoc projects. And we have regular review visits with all of our clients also.

Downtime can cause massive disruption and cost money/prevent a business earning money. But just as importantly it can have a demoralising effect on your workforce when they suddenly find their device crashing in the middle of crucial work. So our approach is simple; if we prevent your business devices from going wrong before they become an actual issue we can prevent the risk of financial loss, data loss, productivity loss and morale loss.

Yes, that goes without saying. But we would stress that we always want to anticipate potential faults and resolve them before they become a serious issue. Patch or fix deployment will, if possible be done when the machine is not is use, and system updates, the enhancement of security features and proactive procedures are always carried out to help eliminate data loss.

We can answer that simply by providing you with the facts. In 2020 our keep performance indicators were; 15 Minute Average Ticket Response Time, 12 Second Average Answer Time for phone calls and a 5 hour average issue resolution time.

Yes, using our proactive monitoring software, we will schedule your Windows updates to ensure that they do not interrupt your working day. We will also manage these updates to ensure they successfully install and help improve the performance of your PC.

Labyrinth Technology is a “Managed Service Provider”, meaning we are here to support your IT services. Usually we will recommend the supplier or product based on our extensive experience, and we have partnerships with best-in-class providers such as Microsoft, Watchguard, Dell and Plan.com. There will be no “experimental” products offered by us, just exactly what your business needs to operate on a day-to-day basis.