Based in Central London, Labyrinth Technology has been a leading company providing IT support in Canary Wharf for 20 years. As a local company with historical links throughout London, we understand the needs of the various firms located in the area. We provide a top-class business IT service to the financial district of London in Canary Wharf, helping businesses navigate the maze of modern IT.
Labyrinth’s IT Support service is designed to be all-inclusive. That means that all your support requirements are covered with one fixed monthly cost. Our friendly team will act as an extension to your own, ensuring your systems are always maintained and secure.
It’s simply a fact of life that IT (be it software or hardware) doesn’t always work the way people expect it to. In other words, it can go wrong. At Labyrinth Technology we proactively monitor your IT systems and will often identify and even resolve many issues before you are even aware of them, and before they become a problem. But if you know you have a problem, as an IT Company operating to the highest standards of customer service in the City of London, we understand that you want your issue resolved as quickly as possible with minimal impact to your business. Which is why our Service Desk prides itself on answering support calls in 12 seconds on average!
Our Managed IT Support service is accredited by some of the world’s leading IT vendors, such as Microsoft, WatchGuard, Dell, ConnectWise and CyberTec, and since 2001 we are proud to have made a difference to small and medium sized businesses in Canary Wharf by providing the technology, affordability and service our clients demand and deserve. Our approachable staff will always use plain English and not confuse you with technical jargon. We will never make you sign a long contract and we guarantee to respond within an agreed timeframe. And we will never oversell as we always work on the principle of ‘best advice’. Get in touch today using our contact form or call our sales team on 020 3790 7500 to discuss your requirements for IT Support in Canary Wharf.
We always ensure that the capacity of our support team is capable of completing our required deliverables on time, even during the most trying of times. At no point should there be any delays in our service delivery, and the fact is that we usually exceed agreed SLA’s. Our business is built around customer satisfaction and recommendations, and we have put our money where our mouth is by only asking our clients for a 30-day commitment at all times. because of this, we have to deliver the highest quality service to the SLA’s we have promised to our clients. If for some reason you have cause to be dissatisfied with our service we will always look to rectify the situation as quickly as possible, with you safe in the knowledge you are not tied into a long term contract.
Yes, totally. We want to be your support partner and not make you surrender any control of your day to day business processes. In actual fact we want to empower your business by taking over the time-consuming responsibilities of IT support, allowing you to focus on what matters most to you; your business.
No, it’s simple. We conduct an in-depth analysis of your business, its processes and procedures, and also work with you and (if necessary) the incumbent supplier to review any current issues and carry out any work to address legacy issues Our tried and tested transition processes and methodology is designed to minimise the risk to you when changing to Labyrinth Technology as your trusted MSP.
Many of our competitors will offer an “introductory promotion” for new clients, giving a trial period of one month when you sign up for 12 months or more. We don’t need to do that because you are never committed to our services for more than 30 days anyway as we work on rolling contracts as opposed to long term commitments. So if you are not happy with our service after a month you simply walk away. It’s as simple and transparent as that.
It’s very simple. You are NEVER committed to us for longer than 30 days at a time. All the standard cooling off periods are available, but after that there is no need to worry about being stuck with a contract you don’t want. 30 days, no more.
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Empowering London Businesses with Efficient IT Solutions to Save Time and Stay Ahead of the Competition.
