Email us:
[email protected]
Call an IT consultant:
020 3790 7500
Don’t take our word for it. Assurix independently verifies we do what we say, every single day.
Rated Excellent on Google
"It's rare to find a provider that combines technical expertise with such a human touch"
The finance sector carries a level of professional and legal responsibility that most industries simply do not. Labyrinth Technology provides IT support for financial services that keeps your practice running reliably, protects the client data you are legally obligated to secure, and removes technology as a source of risk in your working day.
No queues, no chasing, less wasted time for your fee earners and wider teams.
Clear advice. Improved efficiency. Measurable impact.
Stronger security. Enhanced regulatory compliance. Consistently successful client audits.
IT support for financial services demands a different approach. The consequences of getting it wrong are felt immediately by the people doing the work, and yet many financial firms are still working with providers who do not fully understand that.
Every hour your systems are down is an hour of billable time you cannot recover. Losing access to a client file before a call, or dropping connection to your practice management system mid-matter, is a direct cost to the firm. Most IT support providers are not built around that reality. Tickets get queued, workarounds get improvised, and the hours disappear. Many accountancy firms find that outsourced IT support is a more practical answer than trying to patch those gaps internally.
The compliance pressure adds another layer. The finance sector carries serious obligations around how sensitive financial data is stored and protected. Clients are increasingly expecting to see evidence of proper cyber security before trusting a firm with their information, and a firm that cannot demonstrate its data protection controls risks losing instructions, not just facing scrutiny. Our cyber security services help accountancy firms meet those obligations and use them as a genuine point of strength with clients.
Labyrinth Technology works with finance firms as a long-term IT partner, not just a provider you call when something breaks. The goal is to give your practice the same quality of technology support that larger organisations take for granted, without the overhead of an in-house team.
When a system goes down before a deadline, you need a resolution in minutes. Labyrinth Technology provides helpdesk support where engineers know your environment and respond fast. Proactive monitoring means we often catch issues before they reach your team, keeping your accounting operations running with minimal disruption and your team focused on client work.
On the security side, we implement cyber security controls built around what accountancy firms actually need: Cyber Essentials certification support, secure data storage, proper access controls, and ongoing monitoring to protect sensitive financial data. Your team should not have to explain their software environment every time they raise a ticket either. Labyrinth Technology supports the accounting software and practice management systems your firm depends on, so when something is not working, the person helping you already knows what it is supposed to do.
Need any help? Contact us today
IT support for financial services is managed IT services designed around the specific software, compliance obligations, and working patterns of accounting practices. A general IT provider often lacks familiarity with practice management systems, cloud-based accounting software, and the data protection requirements that apply to firms handling sensitive financial data. A specialist provider reduces the time your team spends explaining your environment and increases the quality and speed of the support you receive.
Accounting firms hold a high concentration of valuable data. Clients' financial data, tax records, payroll files, and confidential correspondence are exactly what cyber attacks are designed to extract or encrypt for ransom. The ICAEW has noted that approximately 100 UK accounting firms report ICO data breaches from cyber attacks every quarter, and actual attacks are considerably higher. Accountancy firms are also often seen as having weaker defences than the financial institutions whose data they handle, which makes them an attractive target.
UK accountancy firms are data controllers under UK GDPR, which means you have legal obligations around how client data is stored, accessed, and protected. The ICO requires breach notification within 72 hours of discovery. The ICAEW also has its own conduct expectations around data protection, and failure to meet them can result in professional consequences in addition to regulatory ones. Cyber security is not optional for an accountancy practice. It is a professional obligation with real consequences if it is not met.
The majority of support issues are resolved remotely, usually within hours of being logged. Where something requires an engineer on site, we prioritise based on business impact. We also proactively monitor your systems to catch problems before they become outages, which means many issues are dealt with before your team is even aware of them. During critical periods like year-end and self-assessment season, fast response is built into how we work, not treated as an exception.
Yes. We provide technical support across a wide range of accounting software and practice management systems used in the accounting sector. Before onboarding your firm, we take time to understand your specific setup so that the support we provide is accurate and relevant from day one. You will not spend your time explaining your environment to someone encountering it for the first time every time you raise a support issue.
Cyber Essentials is a UK government-backed certification that verifies your firm has baseline cyber security controls in place. The ICAEW strongly recommends it for accounting firms, and enterprise clients are increasingly making it a condition of engagement. Beyond the commercial case, certification demonstrably reduces exposure to the most common cyber threats and provides your clients with evidence that their sensitive financial data is being handled to a recognised standard. Labyrinth Technology supports accountancy firms through the certification process and the ongoing requirements that follow.
Look for a provider that can demonstrate genuine experience with the accounting sector, not just a willingness to learn. They should understand your practice management systems, your regulatory compliance obligations, and the pressures your team works under at peak times. Ask how they handle disaster recovery, how quickly issues are typically resolved remotely, and whether they can support you through Cyber Essentials certification. The right IT partner for an accountancy business treats security and reliability as non-negotiable, not as optional add-ons.
Rated 100% by every client we've supported — based on 60 verified responses over the last 90 days.
CSAT score
Verified Reviews
99.8% SLA compliance over the last 90 days — because consistent, dependable service isn't optional.
SLA Comploance
Every support request gets a response within 1 hour — no queues, no delays, no excuses.
Guaranteed response
Assurix continuously monitors our SLAs, customer satisfaction, cyber security and operational maturity — verified every day, not just on audit day. Our trust mark can be revoked at any time.
A fully managed IT support service that removes the burden of day-to-day technology management from your team.
Layered cyber security protection built around the data obligations of the accounting profession.
Connecting your cloud-based accounting software and business tools so your systems work together without friction.
Reliable secure data storage with a verified recovery process your practice can genuinely depend on.
Rated Excellent on Google
Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.
If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.
Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!
The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.
We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.
Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.
