Business VoIP
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Rated Excellent on Google
"It's rare to find a provider that combines technical expertise with such a human touch"
Is Your Phone System Holding Your Business Back?
Old-fashioned phone lines were not built for the way businesses work today. Labyrinth Technology helps you move to a business VoIP system that cuts costs, supports remote teams, and keeps your communications running smoothly.
VoIP Runs Over Your Internet Connection, Not Copper Lines
Business VoIP converts voice calls into data and transmits them over the internet, removing the need for traditional phone lines entirely.
No Expensive Hardware Required
Most modern VoIP systems are cloud-hosted, meaning the software lives off-site and your team can make and receive calls from desktop phones, laptops, or mobile devices.
Labyrinth Technology Has Over a Decade of VoIP Experience
With hands-on experience supplying, installing, and managing VoIP phone systems, Labyrinth Technology currently recommends 8x8 and Microsoft Teams Phone as its two preferred solutions.
Why Traditional Phone Systems Are Letting Businesses Down
Business VoIP is fast becoming the default for UK businesses, and it is easy to see why. Traditional phone systems rely on ageing copper infrastructure that was never designed with flexibility in mind. If your team works across multiple locations or from home, a legacy phone system struggles to keep up. Staff end up working around it rather than with it, missing calls, juggling separate numbers, and losing the joined-up feel that good business communication depends on.
The cost picture is not great either. Traditional phone lines come with line rental, call charges, and hardware maintenance fees that add up quickly. As call volume grows, so does the expense. Small businesses and larger organisations alike are finding that what once felt like a reliable setup is now a genuine obstacle to how they want to work.
How Labyrinth Technology Delivers a Better Business Phone System
Business VoIP replaces all of that with something far more capable. Because it runs over your internet connection, your phone system lives in the cloud rather than in a cabinet on the wall. Your whole team, whether in the office or working remotely, can be part of the same cloud phone system with shared extensions, call routing, and advanced features like call recording, call monitoring, and voicemail transcription. Solutions like Microsoft Teams and 8×8 also bring video conferencing, instant messaging, and unified communications into a single platform.
If your team already uses Microsoft 365, Teams Phone slots directly into the tools they work with every day. A stable internet connection underpins all of it, and Labyrinth Technology will assess your current setup as part of any installation. Our connectivity services cover everything from standard broadband to dedicated leased lines. Whether you are a small business owner after an affordable VoIP service or a larger organisation managing high call volumes, Labyrinth Technology will find the right solution at a competitive price, with honest advice and no hard sell.
Need any help? Contact us today
020 3790 7500
Frequently Asked Questions
Everything you need to know about our IT services and solutions
Business VoIP stands for Voice over Internet Protocol. Instead of routing phone calls through traditional copper lines, a VoIP system converts your voice into digital data and sends it over your internet connection. The result is a flexible cloud phone system that supports voice calls, video calling, instant messaging, and more, all from a single platform. Because it is hosted in the cloud, there is no bulky on-site hardware to manage.
Modern VoIP systems offer significantly more flexibility than traditional phone lines. You can support remote and office-based staff on the same network, use mobile apps or desk phones interchangeably, and access features like call recording, call routing, and voicemail transcription without paying for additional hardware. VoIP also tends to be more cost-effective, with options for unlimited calls and predictable monthly pricing.
Absolutely. VoIP is well suited to small businesses because it scales easily and does not require a large upfront investment. You can start with just a handful of lines and add more as the team grows. The ability to use mobile devices and desktop apps means there is no need to invest heavily in physical equipment either.
A stable internet connection is the most important factor in call quality. A reliable broadband or fibre connection with sufficient upload speed will handle most business needs comfortably. As part of any installation, Labyrinth Technology will review your existing setup and advise on whether any upgrades are needed. Our IT network support services can help ensure your underlying infrastructure is ready before you make the switch.
Labyrinth Technology currently recommends two solutions: 8x8 and Microsoft Teams Phone. Both offer strong unified communications features, including video meetings, business texting, collaboration tools, and CRM integration. The right choice depends on your existing setup, team size, and how you work. Labyrinth Technology will talk you through both options and help you decide.
Yes, and this is one of the strongest arguments for making the switch. A hosted VoIP system means all your staff share the same office network, wherever they are working. They can receive calls on mobile devices or laptops, transfer calls to colleagues, join call queues, and access the full range of call handling features just as they would at a desk. Business calls follow your team, not your building.
Yes. Labyrinth Technology manages the whole process, from recommending the right plan and hardware through to installation, configuration, and ongoing support. That includes call routing, phone extensions, outbound calls, and any integrations you need such as Google Workspace or CRM tools. Security is built in from the start too, with our managed security services available to protect your communications alongside the rest of your IT environment. Once everything is live, the team remains on hand as your business grows.ShareProject contentLabyrinth TechnologyCreated by youAdd PDFs, documents, or other text to reference in this project.
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Rated Excellent on Google
Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.
If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.
Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!
The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.
We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.
Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.
