IT support your firm
can finally rely on.
Strategic IT support for law firms and financial services. Eliminate wasted fee earner time and stay ahead of client security requirements.
25+ years
"It's rare to find a provider that combines technical expertise with such a human touch"
A people-first IT team you can rely on
We're not like most MSPs. We can prove it.
Assurix independently and continuously assess us against our promises, so you can be confident we're keeping you secure, happy, and heading in the right direction. Not just on audit day. Every day.
The way IT should be done
Too many businesses accept slow systems, recurring issues, and constant interruptions. We take that pressure away with proactive support, clear communication, and practical solutions that fit your business.
Response within 1 hour
Every ticket, every time. Work started, not just acknowledged. No queues, no chasing. Less wasted time for your fee earners.
IT decisions that drive smarter execution
Clear advice. Improved efficiency. Measurable impact.
Reduced risk from day one
Stronger security. Enhanced regulatory compliance. Consistently successful client audits.
Our Services
One partner. Every IT need covered.
Outsourced IT Support
Welcome to your new IT department. An extension of your own team. Handling everything from day-to-day IT support requests to complex infrastructure issues. Fast, reliable and proactive.
- 1-hour response time, guaranteed
- Proactive monitoring & maintenance
- Dedicated UK-based engineers
Cyber Security
Cyber threats are growing and businesses like yours are increasingly the target. We put the right protections in place across your people, devices and data, so you're never caught off guard.
- Real-time threat detection & monitoring
- Security audits & risk assessments
- Security optimisation
Cloud Consulting
Cloud done well means lower costs, better flexibility and a team that can work from anywhere without friction. We design, migrate and manage cloud environments built specifically around your business — not a one-size-fits-all template.
- Migration planning & execution
- Microsoft 365, Copilot, SharePoint & Azure specialists
- Cloud adoption support, done properly
Strategic IT Advice
Technology is moving faster than ever. AI, new platforms, shifting threats. We cut through the noise and help you understand what actually matters for your business. From building a practical IT roadmap to identifying where technology can give you a genuine competitive edge, we're the advisor in your corner.
- IT road mapping & long-term planning
- Practical, unbiased guidance on AI adoption
- Using technology as a driver of business growth
Rated Excellent on Google
Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.
If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.
Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!
The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.
We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.
Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.
Case Studies
How the right IT partner supports long-term growth
Supporting Growth in the Private Equity Sector
From a 4-person start-up to a 250-user nationwide business, supported through cloud migration, security accreditations, enterprise-grade IT, and long-term strategic partnership.
IT Partner Behind a Growing UK Law Firm
Over ten years, we helped a UK law firm grow from 9 to 70 users with cloud migration, ISO 27001, fast support, stronger security, and strategic IT guidance.
Why Choose Us
A partner who’s genuinely invested in your success
We're not a faceless helpdesk. We're a tight-knit team of specialists who work with a select number of clients — which means we know your business, your people, and what's at stake.
- Direct access to senior engineers
- 25+ years supporting UK businesses through every technology shift
- A proactive relationship, not a break-fix contract
- Small enough to care, experienced enough to handle anything
25+
Years supporting UK businesses
Why Trust Us
Practical IT services designed to reduce downtime and keep your business running
Customer Satisfaction
Rated 100% by every client we've supported — based on 60 verified responses over the last 90 days.
100%
CSAT score
60
Verified Reviews
Service Reliability
99.8% SLA compliance over the last 90 days — because consistent, dependable service isn't optional.
99.8%
SLA Compliance
Response Guarantee
Every support request gets a response within 1 hour — no queues, no delays, no excuses.
1 hour
Guaranteed response
Proof, not promises
Assurix continuously monitors our SLAs, customer satisfaction, cyber security and operational maturity — verified every day, not just on audit day. Our trust mark can be revoked at any time.
How It Works
Getting started is easier than you think
Step 01
Discovery Call
We learn how your business works, what’s slowing you down, and where you want to get to.
- Quick IT health check
- Clear priorities and next steps
- Planning
- Business Understanding
Step 02
Practical IT Plan
No jargon, no 47-page proposals. Just a clear plan you can actually act on.
- Security and resilience built in
- Clear scope and timelines
- IT Roadmap
- System Design
Step 03
Onboarding & Transition
We implement improvements with minimal disruption and keep you updated throughout.
- Migration and configuration
- User support and guidance
- Deployment
- Integration
Step 04
Always-On Partnership
This is where most IT companies disappear. We don't. Your systems are watched around the clock, issues are caught before they reach your team, and when you do need us, a real engineer who already knows your business picks up the phone.
- Someone who knows your name
- Issues caught and resolved before they reach your team
- Regular check-ins to keep your IT ahead of your business
- Monitoring
- Continuous Improvement
Meet the Team
People behind the support you can rely on
Need any help? Contact us today
020 3790 7500
Frequently Asked Questions
Everything you need to know about our IT services and solutions
Absolutely. We've taken over from countless IT providers and know how to make that transition smooth and friction-free. We handle all the communication with your existing supplier, so you don't have to. If you have an internal IT team, we work alongside them and fit around how they operate.
We guarantee a response within one working hour on every support ticket, regardless of priority. We back that up with a 99.8% SLA compliance rate — so it's not just a promise, it's something we consistently deliver.
Small and medium businesses are exactly who we're built for. Whether you have 5 employees or 150, you get the same response times, the same SLAs, and the same dedicated team of engineers who know your business personally.
We come to you. Our engineers spend time on-site getting to know how your business works, completing onboarding, and coordinating directly with your existing provider to make the handover as smooth as possible. You won't be left to figure it out yourself.
We're fully transparent on pricing. Your day-to-day support is covered in a fixed monthly agreement with no surprises. For any project work outside of that, we'll quote you upfront and never proceed without your approval. And if you're not ready to commit long-term, we offer plans from 30-day rolling agreements upwards.
