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Assurix independently and continuously assess us against our promises, so you can be confident we're keeping you secure, happy, and heading in the right direction. Not just on audit day. Every day.
Labyrinth Technology holds Assurix accreditation. We are one of only three MSPs in the UK to have achieved it.
Assurix monitors an MSP's performance continuously, using live data from the tools they use every day.
Certification covers 68 independently verified controls, from cybersecurity through to how well a provider actually runs day to day.
Assurix gives you an independent way to verify your IT provider's standards before committing to them.
If you have looked at more than one IT support provider, you will have noticed how similar they all sound. There is no obvious way to separate the ones who deliver from the ones who say they do.
Assurix accreditation addresses that directly. Annual audits and self-declared badges reflect a single point in time. They say nothing about what happens the rest of the year.
There is no licensing requirement an MSP has to meet before trading. The quality gap between providers can be wide, and most businesses only discover it when something goes wrong.
Referrals help, but they only go so far. ISO accreditations and industry awards do not tell you whether a provider is performing to standard right now. That is the gap Assurix closes.
Assurix integrates with Labyrinth Technology’s PSA, RMM, Microsoft 365, and backup systems. It collects evidence automatically and flags any control that falls out of compliance.
Our Assurix accreditation reflects how we operate day to day, not how we performed during an assessment window.
The framework covers cybersecurity aligned to NCSC CAF 4.0, operational maturity including SLAs and change control, and business resilience. If any control fails, we have 30 days to resolve it before the trustmark is paused.
The Assurix directory shows every certified MSP with an active trustmark. If certification is suspended, that is reflected publicly. There is no way to carry a lapsed accreditation quietly.
Beazley offers Assurix-certified organisations up to 25% off cyber and professional indemnity premiums. That discount reflects the certification being treated as genuine evidence of lower risk.
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Assurix is an independent trust mark for UK managed service providers. It verifies that an MSP meets defined standards across cybersecurity, operational maturity, and business resilience, using live data from the tools the provider uses every day. Unlike a one-time audit, certification is monitored on an ongoing basis.
ISO 27001 and Cyber Essentials are point-in-time certifications. They tell you that a provider met a standard on the day they were assessed. Assurix monitors continuously, which means the accreditation reflects current performance rather than a snapshot from months ago.
At the time of writing, Labyrinth Technology is one of only three MSPs in the UK to hold the Assurix trust mark. The certification programme is designed to be selective, and the ongoing monitoring requirement means that number only includes providers currently meeting the standard.
The framework covers more than 68 controls across three areas: cybersecurity (aligned to the NCSC Cyber Assessment Framework 4.0), operational maturity (including SLAs, ticket management, and change control), and business resilience (covering continuity planning and supply chain risk). More than 20 controls are tracked live.
Ask whether their certifications are independently verified and how recently. Many accreditations are awarded annually and not monitored between assessments. Assurix-certified providers are monitored continuously, so the answer to that question is straightforward.ShareProject contentLabyrinth TechnologyCreated by TamasAdd PDFs, documents, or other text to reference in this project.
Rated 100% by every client we've supported — based on 60 verified responses over the last 90 days.
CSAT score
Verified Reviews
99.8% SLA compliance over the last 90 days — because consistent, dependable service isn't optional.
SLA Compliance
Every support request gets a response within 1 hour — no queues, no delays, no excuses.
Guaranteed response
Assurix continuously monitors our SLAs, customer satisfaction, cyber security and operational maturity — verified every day, not just on audit day. Our trust mark can be revoked at any time.
Keeping your Microsoft 365 environment secure, maintained, and working the way your business needs it to.
Enterprise-grade network protection, configured and monitored by a certified team.
Making sure your data is protected and recoverable when it matters.
Business telephony that works reliably, without the unnecessary complexity.
Rated Excellent on Google
Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.
If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.
Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!
The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.
We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.
Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.
